The world may be opening back up, but the FSR industry will not go back to normal overnight. There will be a period of adjustment for restaurant staff, coming back to work and handling increased table numbers, more food orders, and busy patios. There will also be a period of adjustment while consumers get accustomed […]

As we navigate through what has been arguably one of the most significant challenges for the hospitality industry in our lifetimes, it’s helpful to reflect on some silver linings. This has been an incredibly tough couple of years. But it has also forced us to regroup, evolve, and reassess the core of our business. Full-Service […]

2020 was the year that food delivery really stepped into the spotlight. Due to the pandemic, fast-thinking operators found solutions to make food ordering experiences more efficient and enjoyable. As a result, takeout, delivery, and curbside pickup have changed the game for FSRs, their staff, and their customers — but will this be a forever […]

One of the more identifiable symbols of summer in Canada is a bustling patio. And this year perhaps more than any other, people are craving patios. It has been a long winter, made even longer by lockdowns and stay at home orders. But all signs seem to be pointing towards a cautious, steady reopening across […]

Alongside new social distancing and safety regulations, it’s become increasingly important to connect with guests (past, present, and future) through digital channels — meeting them where they are. Email is still a very valuable way to connect with restaurant patrons, whether it’s to highlight a menu item, send a special birthday coupon, or wish your […]